Sales Policy

Effective Date: March 4, 2025

Welcome to MICROSORA! This Sales Policy outlines the terms and conditions related to purchases made on https://microsora.xyz/. By placing an order with us, you agree to the following policies regarding pricing, payments, orders, shipping, and other important aspects of your purchase.

1. Product Authenticity & Quality Guarantee

At MICROSORA, we are committed to offering only 100% authentic and high-quality perfumes. We source our products directly from reputable brands, distributors, and authorized suppliers to ensure every bottle meets the highest standards of excellence.

✔ Genuine fragrances – No imitations or counterfeit products.
✔ Brand-new, sealed packaging – Every perfume is delivered in its original manufacturer’s packaging.
✔ Quality control – All products are carefully inspected before shipping to guarantee top-tier quality.

2. Pricing & Payment Policy

2.1 Product Pricing

  • All prices on https://microsora.xyz/ are listed in USD ($) unless otherwise stated.
  • Prices are subject to change without prior notice based on supplier costs, promotions, and currency fluctuations.
  • Promotional discounts, seasonal sales, and special offers may have limited availability and may expire without prior notice.

2.2 Accepted Payment Methods

We accept a variety of secure payment options for your convenience, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay & Google Pay
  • Bank Transfers (for bulk orders – contact us for details)

📌 Note: Your payment will be processed securely, and we do not store your credit card details.

2.3 Payment Verification & Security

To protect against fraud, we may require identity verification for high-value transactions. If requested, you must provide a valid ID and proof of purchase before your order is processed.

3. Order Processing & Fulfillment

3.1 Order Confirmation

  • Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase.
  • If you do not receive an email within 24 hours, please check your spam/junk folder or contact us at contact@microsora.xyz.

3.2 Order Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and public holidays).
  • For high-demand or limited-edition items, processing times may take longer.

3.3 Order Cancellations & Modifications

  • Orders can only be canceled or modified within 12 hours of purchase.
  • Once an order has been processed for shipping, it cannot be canceled or changed.

📌 Important: MICROSORA reserves the right to cancel any order due to suspected fraud, pricing errors, stock unavailability, or other unforeseen circumstances. If an order is canceled, a full refund will be issued.

4. Shipping & Delivery Policy

4.1 Shipping Methods & Carriers

We offer fast and reliable shipping worldwide through trusted carriers, including:
✔ DHL Express
✔ FedEx
✔ UPS
✔ USPS (for domestic U.S. orders)

4.2 Estimated Delivery Times

  • United States: 3-7 business days
  • Europe & Canada: 5-10 business days
  • Asia & Australia: 7-14 business days
  • Rest of the World: 10-20 business days

📌 Note: Delivery times may vary depending on customs clearance, shipping carrier delays, and external factors beyond our control.

4.3 Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method.
  • Free shipping is available for orders over a specific value (as indicated during promotions).

4.4 Customs, Duties & Taxes

  • International orders may be subject to customs duties, VAT, or import taxes, which are determined by your country’s regulations.
  • These charges are not included in the product price and must be paid by the customer upon delivery.

5. Returns, Refunds & Exchanges

We stand behind the quality of our products, but if you are not satisfied, please review our Refund and Return Policy for details on how to request a return or exchange.

  • Returns are accepted within 14 days of delivery.
  • Items must be unopened, unused, and in original packaging.
  • Refunds are processed within 7-10 business days after we receive your returned product.

📌 Important: Opened, used, or customized items cannot be returned due to hygiene reasons.

6. Product Availability & Out-of-Stock Items

  • While we strive to maintain accurate inventory levels, some high-demand or exclusive products may become out of stock before your order is processed.
  • If an item is unavailable, we will notify you immediately and offer:
    • A full refund
    • An option to wait for restocking
    • A replacement suggestion

📌 Note: Limited-edition or discontinued products may not be restocked.

7. Fraud Prevention & Account Security

MICROSORA takes fraud prevention seriously. To protect our customers:

  • We verify high-value transactions and may require additional identification.
  • Any suspicious activity (e.g., multiple declined transactions, fake billing information) will result in order cancellation and account suspension.
  • Customers are responsible for keeping their account credentials secure. MICROSORA is not liable for unauthorized access caused by compromised passwords.

8. Limitation of Liability

MICROSORA is not responsible for damages, losses, or issues arising from:

  • Misuse or allergic reactions to any fragrance product. Customers should review ingredient lists before purchasing.
  • Shipping delays or lost packages due to incorrect addresses provided at checkout.
  • Third-party actions, such as courier delivery issues or customs clearance delays.

📌 Note: In rare cases, if a package is lost in transit, we will work with the carrier to investigate and find a resolution.

9. Changes to the Sales Policy

MICROSORA reserves the right to modify this Sales Policy at any time. Any updates will be posted on this page with the latest effective date. Customers are encouraged to review this policy periodically to stay informed.

10. Contact Us

If you have any questions or concerns about your order, please contact us:

📍 Address: 2155 Cooks Mine Road, Santa Fe, New Mexico, United States
📞 Phone: +1 (505) 699-9868
📧 Email: contact@microsora.xyz
🌐 Website: https://microsora.xyz

By placing an order on our website, you acknowledge that you have read and agreed to this Sales Policy.