Delivery Policy

Effective Date: March 4, 2025

At MICROSORA, we are committed to providing a seamless and reliable shipping and delivery experience for all our customers. This Delivery Policy outlines our shipping methods, estimated delivery times, fees, and other essential information related to the shipment of your orders.

By placing an order on https://microsora.xyz/, you agree to the terms outlined in this policy.

1. Shipping Destinations

We proudly offer worldwide shipping, delivering to most countries around the globe. Our trusted shipping partners include:

✔ DHL Express
✔ FedEx
✔ UPS
✔ USPS (for domestic U.S. orders)

📌 Note: Due to restrictions, we may not be able to deliver to certain remote areas or countries with strict import regulations on perfumes. If your location is not eligible for delivery, we will notify you immediately.

2. Processing & Shipping Timeframes

2.1 Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and public holidays).
  • During high-demand periods (holiday seasons, special sales), processing times may take longer.

2.2 Estimated Delivery Times

🚚 United States: 3-7 business days
🌍 Europe & Canada: 5-10 business days
🌏 Asia & Australia: 7-14 business days
🌎 Rest of the World: 10-20 business days

📌 Important: Delivery times are estimated and may vary due to external factors such as customs clearance, weather conditions, and courier delays.

3. Shipping Costs & Fees

  • Shipping rates are calculated at checkout based on your location, selected shipping method, and order weight.
  • We offer free standard shipping for orders above a certain amount (as specified in ongoing promotions).

📌 Note: Express delivery options may be available at an additional cost, depending on your location.

4. Tracking Your Order

  • Once your order is shipped, you will receive an email confirmation with a tracking number.
  • You can track your order through the carrier’s website or on your MICROSORA account dashboard.
  • If you experience issues with tracking, contact our support team at contact@microsora.xyz for assistance.

5. Customs, Duties & Taxes

For international orders, customs duties, import taxes, and VAT may apply based on your country’s regulations.

  • These charges are not included in the product price or shipping fee.
  • Customers are responsible for paying any applicable duties and taxes upon delivery.
  • Delays caused by customs clearance are beyond our control.

📌 Tip: To estimate possible customs fees, check your local regulations or contact your customs office before placing an order.

6. Address & Delivery Issues

  • Customers must provide a complete and accurate shipping address at checkout.
  • We are not responsible for delays or lost packages due to incorrect addresses.
  • If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for re-shipping fees.

📌 If you realize that you have provided the wrong shipping address, contact us within 12 hours of placing your order at contact@microsora.xyz.

7. Lost, Stolen, or Damaged Packages

MICROSORA is not liable for lost, stolen, or damaged packages once they are marked as delivered by the carrier. However, we are happy to assist you in resolving issues by working with the shipping provider.

If your package is lost or stolen:

  1. Check your surroundings – Sometimes, packages are left in secure areas or with neighbors.
  2. Contact the shipping carrier – Provide your tracking number and request an investigation.
  3. Report to MICROSORA – Email us at contact@microsora.xyz with your order details, and we will do our best to assist you.

If your package arrives damaged:

  • Take clear photos of the damage and the packaging.
  • Contact us within 48 hours of delivery for assistance with a replacement or refund (subject to review).

8. Failed Delivery Attempts & Re-Shipping

  • If a delivery attempt is unsuccessful due to the recipient’s absence, the courier may schedule another attempt or require pick-up from a local facility.
  • If an order is returned to us due to multiple failed delivery attempts, additional re-shipping charges may apply.

📌 Tip: Keep an eye on your tracking details to ensure someone is available to receive your package.

9. Pre-Orders & Backordered Items

  • Pre-order items will be shipped based on the estimated availability date mentioned on the product page.
  • If your order contains both in-stock and pre-order items, we may ship them separately (additional shipping fees may apply).
  • For backordered items, we will notify you of any delays and provide the option to wait, exchange, or request a refund.

10. Special Shipping Requests

If you have any special delivery instructions (e.g., specific delivery times, package hold requests), please email contact@microsora.xyz after placing your order. While we will do our best to accommodate your request, we cannot guarantee that all special requests will be fulfilled.

11. Changes to the Delivery Policy

MICROSORA reserves the right to modify this Delivery Policy at any time. Any updates will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.

12. Contact Us

For any shipping or delivery inquiries, please contact us:

📍 Address: 2155 Cooks Mine Road, Santa Fe, New Mexico, United States
📞 Phone: +1 (505) 699-9868
📧 Email: contact@microsora.xyz
🌐 Website: https://microsora.xyz