Refund and Return Policy

Effective Date: March 4, 2025

At MICROSORA, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward Refund and Return Policy to make your shopping experience risk-free and enjoyable. Please read the following guidelines carefully before requesting a return or refund.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund, your item must meet the following conditions:

✅ Unopened & Unused – The perfume bottle must be in its original sealed packaging with no signs of use, tampering, or damage.
✅ Original Condition – All items must be returned in their original packaging, including all accessories, manuals, and promotional items (if applicable).
✅ Return Period – You must request a return within 14 days of receiving your order.
✅ Proof of Purchase – A valid order number or purchase receipt is required for all return and refund requests.

📌 Note: We do not accept returns or refunds for perfumes that have been opened, used, or altered in any way due to hygiene and safety reasons.

2. Non-Returnable & Non-Refundable Items

Certain items are not eligible for return or refund, including:

❌ Opened or Used Perfumes – Any fragrance that has been unsealed, sprayed, or tested.
❌ Personalized or Custom Orders – Products that have been customized according to your request.
❌ Gift Cards & Promotional Items – Free gifts, sample products, or gift card purchases.
❌ Final Sale & Clearance Items – Items purchased during special promotions, sales, or limited-time offers.

3. How to Request a Return or Refund

If you meet the return eligibility criteria, follow these steps:

Step 1: Contact Our Support Team

📧 Email us at contact@microsora.xyz with the following details:

  • Your Order Number
  • The Reason for Return or Refund
  • Photos of the unopened product and original packaging

Step 2: Receive Return Authorization

Once we review your request, we will provide you with a Return Authorization (RA) Number and shipping instructions. Returns without an RA number will not be accepted.

Step 3: Pack & Ship Your Return

  • Securely pack your item in the original packaging to prevent damage during transit.
  • Ship your return to the provided address using a trackable shipping method.
  • You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item received or defective product).

Step 4: Inspection & Processing

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.

4. Refund Processing & Payment Methods

  • Refunds will be issued to the original payment method used for the purchase.
  • Processing times may vary based on your bank or payment provider.
  • If you do not receive your refund within 10 business days, please contact us for assistance.

📌 Note: Shipping fees and handling charges are non-refundable, unless the return is due to a shipping error on our part.

5. Exchanges & Replacements

We only replace items if:

  • You received the wrong product.
  • Your item was damaged during shipping.

To request an exchange, email contact@microsora.xyz within 48 hours of delivery with clear photos of the damaged or incorrect item. We will arrange for a replacement at no extra cost.

6. Lost or Stolen Packages

MICROSORA is not responsible for lost or stolen packages marked as “delivered” by the shipping carrier. If your order is missing, please:

  1. Check with neighbors or building security in case it was delivered to the wrong address.
  2. Contact the shipping carrier with your tracking number to file a claim.
  3. Reach out to our support team, and we will assist you in investigating the issue.

7. Changes to This Policy

MICROSORA reserves the right to update this Refund and Return Policy at any time. Changes will be posted on this page with the latest effective date. We encourage customers to review this policy periodically.

8. Contact Us

For any refund or return inquiries, please contact us:

📍 Address: 2155 Cooks Mine Road, Santa Fe, New Mexico, United States
📞 Phone: +1 (505) 699-9868
📧 Email: contact@microsora.xyz
🌐 Website: https://microsora.xyz

Thank you for choosing MICROSORA! We value your trust and strive to provide the best luxury fragrance shopping experience.