Terms and Conditions

Effective Date: March 4, 2025

Welcome to MICROSORA! These Terms and Conditions govern your use of https://microsora.xyz/ and any purchases made through our website. By accessing, browsing, or purchasing from our site, you agree to comply with and be bound by these terms. Please read them carefully before proceeding.

1. General Terms

  • These Terms apply to all visitors, users, and customers of MICROSORA.
  • We reserve the right to modify these Terms at any time. Updates will be posted on this page with the latest effective date.
  • By continuing to use our website after changes are posted, you accept the revised Terms.
  • If you do not agree to these Terms, please do not use our website or services.

2. Eligibility & Account Registration

  • To make a purchase, you must be at least 18 years old or have parental/guardian consent.
  • You are responsible for providing accurate personal information when creating an account or placing an order.
  • You must keep your account details secure. MICROSORA is not responsible for unauthorized access due to compromised credentials.
  • We reserve the right to suspend or terminate accounts suspected of fraudulent activity or violation of these Terms.

3. Product Information & Availability

  • We strive to display accurate product descriptions, images, and pricing; however, minor variations may occur.
  • All items are subject to availability. If an item is out of stock after your purchase, we will notify you and offer a refund or alternative product.
  • Limited-edition and niche fragrances may have restricted availability and may not be restocked once sold out.

4. Pricing & Payment

  • All prices on https://microsora.xyz/ are listed in USD ($) unless stated otherwise.
  • Prices are subject to change without prior notice, and we reserve the right to correct any errors.
  • Accepted payment methods include credit/debit cards, PayPal, Apple Pay, Google Pay, and bank transfers (for bulk orders).
  • Orders will only be processed after full payment is received.

📌 Note: We are not responsible for additional bank fees, currency exchange charges, or declined transactions by your payment provider.

5. Order Processing & Cancellations

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Orders cannot be modified or canceled once they have been processed for shipping.
  • We reserve the right to cancel any order due to pricing errors, fraud suspicion, stock issues, or unforeseen circumstances. If canceled, a full refund will be issued.

📌 Important: If you suspect fraudulent activity on your payment method, please contact us immediately at contact@microsora.xyz.

6. Shipping & Delivery

  • We ship orders worldwide via DHL, FedEx, UPS, and USPS.
  • Estimated delivery times:
    • USA: 3-7 business days
    • Europe & Canada: 5-10 business days
    • Asia & Australia: 7-14 business days
    • Other Regions: 10-20 business days
  • Shipping costs vary based on destination and will be calculated at checkout.
  • Customers are responsible for providing an accurate shipping address. We are not liable for lost packages due to incorrect address input.
  • International customers may be required to pay customs duties, VAT, or import taxes upon delivery.

📌 Note: MICROSORA is not responsible for shipping delays caused by carriers, customs, or unforeseen external factors.

7. Returns, Refunds & Exchanges

  • Returns are accepted within 14 days of delivery, provided the item is unopened, unused, and in its original packaging.
  • To request a return, you must contact contact@microsora.xyz and obtain a Return Authorization Number.
  • Refunds are processed within 7-10 business days after we receive your returned product.
  • We do not accept returns for opened, used, or personalized items due to hygiene reasons.

📌 For full details, please review our Refund and Return Policy.

8. Intellectual Property Rights

  • All content on https://microsora.xyz/, including logos, text, images, product descriptions, and designs, is the exclusive property of MICROSORA.
  • You may not copy, reproduce, modify, distribute, or use our content without written permission from MICROSORA.
  • Unauthorized use of our intellectual property may result in legal action.

9. Fraud Prevention & Security

  • We implement security measures to prevent fraudulent transactions. High-value purchases may require identity verification before processing.
  • Any suspected fraudulent activity will result in order cancellation and account suspension.
  • Customers must report unauthorized transactions immediately to prevent unauthorized charges.

📌 MICROSORA reserves the right to refuse service to any customer engaging in fraudulent or suspicious activities.

10. Limitation of Liability

MICROSORA is not liable for:

  • Allergic reactions or personal sensitivity to fragrances. Customers should review ingredient lists before purchasing.
  • Lost, stolen, or misdelivered packages once marked as “delivered” by the shipping carrier.
  • Delays or service interruptions due to unforeseen circumstances (e.g., natural disasters, pandemic-related disruptions).

📌 Use of our website and products is at your own risk.

11. User Conduct & Prohibited Activities

By using MICROSORA, you agree not to:

  • Provide false or misleading information when making purchases.
  • Attempt to hack, interfere, or disrupt our website’s operations.
  • Use our products or website for illegal, abusive, or harmful activities.
  • Post harmful, defamatory, or offensive content on our website or social media platforms.

📌 Violations of these rules may result in legal action and a permanent ban from our website.

12. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of the United States.
  • Any disputes arising from this agreement will be resolved through arbitration in accordance with US legal procedures.
  • Customers waive the right to pursue a lawsuit, and all disputes must be settled through mediation or arbitration.

📌 MICROSORA aims to resolve all customer disputes fairly. We encourage you to contact us directly to resolve any concerns.

13. Changes to These Terms

MICROSORA reserves the right to update, modify, or replace these Terms at any time.

  • Changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated Terms.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

📍 Address: 2155 Cooks Mine Road, Santa Fe, New Mexico, United States
📞 Phone: +1 (505) 699-9868
📧 Email: contact@microsora.xyz
🌐 Website: https://microsora.xyz